Returns & Support
If something isn't right with your order, we'll make it right. Here's how.
✓ What's covered
- ● Items that arrive damaged or broken
- ● Incorrect items or wrong personalization
- ● Missing pieces or hardware
- ● Quality issues with the print or finish
✗ What to know
- ● Personalized items are made just for you and can't be returned for preference
- ● Color may vary slightly from screen to printed part
- ● Listing terms at Etsy checkout are the final word on return eligibility
How to report an issue
- 1 Gather your info. Have your Etsy order number and a photo of the issue ready.
- 2 Send a message. Use Etsy Messages (fastest for order-specific help) or the contact form. Include your order number and photos.
- 3 We'll respond within 1 business day. You'll get a replacement plan or next steps. Most issues are resolved same-day.
Printed Layer Promise
If your order arrives damaged, incorrect, or missing, we will make it right quickly. Send photos and your Etsy order number, and we'll have a replacement plan for you -- usually within a day.
-- Brenna
See also: Shipping & Delivery · FAQ · Contact