Returns & Support
If something isn't right with your order, we'll make it right. Here's how.
14 days to report
Damaged, incorrect, or missing items reported within 14 days of delivery are replaced at no cost.
Etsy buyer protection
Every order is covered by Etsy's Purchase Protection program on top of our own policy.
Replies in 1 business day
Brenna reads every message. Send photos and your Etsy order number to speed things up.
What's covered
- ● Items that arrive damaged or broken
- ● Incorrect items or wrong personalization
- ● Missing pieces or hardware
- ● Quality issues with the print or finish
What to know
- ● No returns for change of mind on any item, personalized or stocked
- ● Color may vary slightly from screen to printed part
- ● Listing terms at Etsy checkout are the final word on return eligibility
How to report an issue
- 1 Gather your info. Have your Etsy order number and a photo of the issue ready.
- 2 Send a message. Use Etsy Messages (fastest for order-specific help) or the contact form. Include your order number and photos.
- 3 We'll respond within 1 business day. You'll get a replacement plan or next steps. Most issues are resolved same-day.
Printed Layer Promise
If your order arrives damaged, incorrect, or missing, we will make it right quickly. Send photos and your Etsy order number, and we'll have a replacement plan for you - usually within a day.
- Brenna
See also: Shipping & Delivery · FAQ · Contact
Ready to order?
Every order is printed to order in Charlottesville, Virginia. Checkout is on Etsy, with buyer protection included.